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Warranty & Returns

Ally & Co believes in fair trade and conduct, thus if any product bought on our store to which you are unhappy with has defects, poor craftsmanship etc. Ally & Co will replace it free of charge. We value our customers - your happiness is our success story. 

Possible issue: 

Out of stock

It is entirely possible that the items become out of stock during the order processing stage. In such situations, our after-sale team will contact the customer and offer specific solutions. Customers have the right to request a refund (covering the product value and the shipping fee) in the event of not receiving any email notification.

Size difference:

Please take clear photos in good lighting of items reported, as well as using a ruler or measuring tool, to high light any size discrepancy. This reduces the possibility of disputes. Following submission of the photos to our customer service team, we will provide a reply as soon as possible. This normally requires 2-3 business days. According to our RMA criteria, deviation from the original size must exceed 2CM for custom made items; for non-custom made items, the deviation must exceed 3CM. Following RMA authorization from the after-sale team. We will arrange a pick up free of charge. 


Missing items or wrong items

Customers are to obtain a refund in the event of missing items or incorrectly shipped items. A reshipping service will be arranged in either event. A refund will be offered in the event of accessories being unavailable for reshipping. Please ensure you open the parcel and verify the contents carefully before signing for the package.


Note:

    1. The after-sales team must authorize return before the customer can send back the package. This will be an RMA number.

Email us: returns@allyandco.co.za